Privacy Policy
Effective date: May 2025
Your privacy matters to us. This policy explains what personal information we collect, why we collect it, and how we use and protect it.
1. Who We Are
The Renewal Lab (ABN available on request) is an Australian-based eCommerce business supplying research-grade peptide compounds. Our contact email is info-the-renewel-lab@proton.me.
2. Information We Collect
When you place an order, we collect your name, email address, phone number, and shipping address. We do not collect payment card details — all payments are made via bank transfer or PayID directly through your own banking provider.
3. How We Use Your Information
Your personal information is used solely to process and fulfil your order, communicate order status, and respond to enquiries. We do not sell, rent, or share your personal data with third parties except where required to fulfil your order (e.g. shipping carriers).
4. Email Communications
If you subscribe to our newsletter, we will send you research updates and product announcements. You may unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.
5. Data Storage & Security
Order information is transmitted via Formspree and stored securely. We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. We retain order records for 7 years in compliance with Australian tax law.
6. Cookies
Our website may use cookies to maintain cart state and improve your browsing experience. No personally identifiable information is stored in cookies. You may disable cookies in your browser settings, though this may affect cart functionality.
7. Access & Correction
You have the right to access and correct personal information we hold about you. To request access, contact us at info-the-renewel-lab@proton.me. We will respond within 30 days.
8. Australian Privacy Act Compliance
We are committed to complying with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). If you have a complaint about how we handle your personal information, please contact us and we will endeavour to resolve it within 30 days.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the updated policy.
Questions about this policy? Contact us at info-the-renewel-lab@proton.me